SHIPPING POLICY

Shipping Policy

Shipping & Handling Charges:

  • A flat fee of SGD $10 applies to all orders within Singapore.

  • Free local shipping is available for orders over SGD $120.

  • International shipping fees will be calculated automatically at checkout based on the total weight of your items.

Processing & Delivery Time:

  • All orders are processed within 3 business days.

  • Once shipped, estimated delivery times are:

    • Singapore: 1 business day

    • International: 10–15 business days

Please note: During peak periods such as holidays or special promotions, processing and delivery times may be extended. We appreciate your understanding and patience.

International Orders

  1. Customs, Duties & Taxes:
    We are not responsible for any customs duties, taxes, or additional fees imposed by your local authorities. All such charges are the responsibility of the customer and are not included in your purchase price or shipping costs.

Shipping Insurance (Optional)

We strongly recommend purchasing insurance for international orders, especially for fragile items like honey bottles.

  • Insurance is optional but highly encouraged.

  • Without insurance, we will not be responsible for any loss or damage during international shipping.

What the insurance covers:

  • If a bottle is damaged or broken during international transit, we will send a replacement bottle at no additional cost, including shipping.

  • Customers are still responsible for any customs duties or taxes applied to the replacement shipment.

Cost:

  • SGD $50 per bottle

  • You may choose how many bottles you'd like to insure.

Example 1:
Customer A orders 5 bottles and purchases insurance for 2 bottles (Total insurance cost = SGD $100). If only 1 of the insured bottles is damaged during shipping, we will resend 1 bottle at no cost.

Example 2:
Customer B does not purchase any insurance. If any bottles are damaged or lost in transit, we will not provide replacements or refunds.


Returns & Refunds

We do not accept returns, exchanges, or refunds. All sales are final.

Currency

All prices listed on our website are in Singapore Dollars (SGD).